Privacy policy

www.wewander.com.au, BananaApp, and/or any other of BananaLab’s mobile applications which are referred to in this Privacy Policy as (“Web PlatformsWeb Platforms”) are operated by Private Sale Pty Ltd (ABN 14 603 829 303) trading as We Wander (“We Wander”) who is referred to in this Privacy Policy as “we”, “us”, “our” and similar grammatical forms. 

By using the We Wander Web PlatformsPlatforms, making an order, or registering for an account with us, you are accepting the terms of this Privacy Policy, and you are consenting to our collection, use, disclosure, retention, and protection of your personal information as described in this Privacy Policy.

We appreciate that your privacy is important to you. We Wander will continue to protect the personal information you provide us and we will manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date, and stored in a secure environment.

 

 

  1. When do we collect information?

We do not automatically collect personal information from you, such as your name, address, phone number, credit card details, email address or other personally identifiable information about you (personal information). We collect three categories of information when you use our Web PlatformsWeb Platforms:

  • the personal information you voluntarily provide — that is, we collect personal information with your informed consent;
  • anonymous non-personal information about how you use our Web PlatformsWeb Platforms; and
  • “cookie” based information that makes your use of our Web PlatformsWeb Platforms easier by recording your preferences so that when you return to our Web PlatformsWeb Platforms the “cookie” re-loads that information into your web browser.

For example, we will collect personal information from you when you register on our Web PlatformsWeb Platforms, make a purchase, subscribe to our newsletter, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our Web PlatformsWeb Platforms.

When you become a subscriber to the Web PlatformsWeb Platforms or register to become a member you will need to provide certain details so that we can establish and manage your account.

When you log-in to our Web PlatformsWeb Platforms using your Google or Facebook log-in (or use any other log-in connected to any other social media platform) you are allowing that social media platform to share your personal information with us (that is, your personal information related to your log-in with that social media platform, which may include your email address and other personal information).

 

 

  1. Why do we need to collect personal information? 

We collect personal information when you volunteer that information in order to receive a service from our Web PlatformsWeb Platforms. The personal information collected on our Web PlatformsWeb Platforms will be used to provide the services you have requested, such as setting up and managing your account on our Web PlatformsWeb Platforms, or processing any order that you make. Your personal information may be used in relation to any survey, promotional offer or any competition you may enter on our Web PlatformsWeb Platforms.

 

  1. What information do we collect?

The type of information we collect from you will depend on which services on our Web PlatformsWeb Platforms you use. The personal information we may collect includes your name, delivery address, email address, telephone numbers and contact details and information for identification purposes.  If you make orders by credit card or debit card, PayPal or direct debit from your bank account we will collect your card or account details.

General information about visits to our Web PlatformsWeb Platforms is collected by our computer servers, with small files (“cookies”) that our Web PlatformsWeb Platforms transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Web PlatformsWeb Platforms are visited, in what order and how often and the previous Web PlatformsWeb Platforms visited and also to process orders. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.

 

  1. Why do we use “cookies” and other web use tracking technologies?

When you access our Web PlatformsWeb Platforms, a small file containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Web PlatformsWeb Platforms can recognise your computer when you next visit our Web PlatformsWeb Platforms. The “cookies” that are shared with your computer can't be used to discover any personal information such as your name, address or email address. They merely identify your computer to our Web PlatformsWeb Platforms when you visit us.

We can also log the internet protocol address (IP address) of visitors to our Web PlatformsWeb Platforms so that we can work out the countries in which the computers are located.

 We collect information using “cookies” and other tracking technologies for the following reasons: 

  • to help us monitor the performance of our Web PlatformsWeb Platforms so that we can improve the operation of the Web PlatformsWeb Platforms and the services we offer;
  • to provide personalised services to each user of our Web PlatformsWeb Platforms to make their navigation through our Web PlatformsWeb Platforms easier and more rewarding to the user;
  • to sell advertising on the Web PlatformsWeb Platforms in order to meet some of the costs of operating the Web PlatformsWeb Platforms and improve the content on the Web PlatformsWeb Platforms; and
  • when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.


  1. How do we store your information?

We use different technologies and procedures to help protect personal information from unauthorized access, loss, alternation, disclosure or use.  Some of the safeguards we use are physical access controls, information firewalls and access authorisation controls to where your personal information is held in data centres. We also use data encryption when personal information is transferred to and from our service providers. Our commitment to data security means: 

  • we have procedures to limit access to personal information within our organisation;
  • we use security measures and technologies within our organisation to protect your personal information; and
  • we use service providers that can establish that they have secure controls relating to software security, access security and network security, including where credit card information is being transferred.

Our Web PlatformsWeb Platforms are hosted in Singapore. When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. In addition, web traffic information we collect, such as data collected by Google Analytics may be stored overseas.

 

  1. What use do we make of your personal information?

We will communicate with you in relation to any order you make and in relation to the management of your account with the Web PlatformsWeb Platforms which will include providing you with information about the Web PlatformsWeb Platforms.

We will also may provide your information to experience providers so they can confirm your voucher and provide your experience.

We may send you information and updates about any other product, service or information that we provide to our customers; in addition, we may send you occasional company news and information about other products and services or special promotional offers of our affiliated companies. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.

We may also release your personal information when we believe release is appropriate to comply with the law, enforce our subscription agreements, Web PlatformsWeb Platforms policies and terms and conditions, or protect the rights, property, or safety of us or others.

 

  1. How can I access the personal information that you collect?

We are happy to provide you with details of personal information held about you. Pursuant to APP 12, you are allowed to have access to, and correct, the personal information we hold about you.

 

To access this information, you need to email or write to us using the contact details below.

APP 13 allows you to ask us to take reasonable steps to correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

If you believe that your personal information has been misused, you can inform us of your complaint by writing to the following address and we will attempt to resolve the matter:

 Private Sale Pty Ltd (ABN 14 603 829 303)

 email: letstalk@wewander.com.au

If you are not satisfied with the outcome of your complaint you may refer the matter to the Office of the Australian Information Commissioner (OAIC): 

 

Telephone: 1300 363 992 

Email: enquiries@oaic.gov.au

Web Platforms (OAIC complaints page): http://www.oaic.gov.au/privacy/privacy-complaints

  1. Third party links
    Our Web PlatformsWeb Platforms may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Web PlatformsWeb Platforms and welcome any comment about linked Websites. 
  1. Terms and Conditions
    Please also visit our Terms of Access to our Website [Thomas, please confirm the URL for the T&C’s] which sets out the conditions of use and limitations of liability governing the use of our Web PlatformsWeb Platforms.
  1. Your consent
    By using our Web PlatformsWeb Platforms, you consent to this Privacy Policy.
  1. Changes to our Privacy Policy

If we decide to change this Privacy Policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This Privacy Policy was last modified on 07/07/2017.

 

Social Media Usage

 

Social Login 

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.

Facebook Comments

We embed Facebook Comments plugin to allow you to leave comment at our website using your Facebook account. This plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

GooglePlus Comments

We use GooglePlus Comments widget at our website for you to be able to comment at our webpages using your GooglePlus account. From this interaction Google automatically collects and store certain information in server logs like IP address, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, in accordance with their data privacy policy: https://policies.google.com/privacy 

Disqus Comments

We use Disqus Comments widget at our website for you to be able to comment at our webpages using Disqus commenting system. Disqus may collect information about you when you register for and use the Service. Such information may include “Personally Identifiable Information” which means information that identifies you as an individual, such information may include, but is not limited to, your name, email address, telephone number, username or account ID, and “Non-Personally Identifiable Information” which means information that does not identify you as an individual. Non-Personally Identifiable Information may include, but is not limited to, information about your browser, your IP address, device ID, what pages you visit on our Partner Sites, which website you came from, what advertisements you clicked on, whether on our Partner Websites, the Service or other third party websites, and other information about your online activity that does not identify you as an individual, in accordance with their data privacy policy: https://help.disqus.com/terms-and-policies/disqus-privacy-policy

Facebook Comments Moderation

We collect the data related to the Facebook Comment you post, only from  your consent that you grant before posting Facebook Comment at our website. This data includes your Facebook account name, unique Facebook account identifier, unique identifier associated to the posted Facebook comment, unique open graph object identifier of the webpage at which you posted the comment, unique identifier associated to the parent comment if you reply to an existing comment. This data is used to show recent Facebook Comments made all over our website and/or to show the old comments made at non-SSL webpages before we moved our website to SSL. You can revoke this consent at any time by sending us an email.

Facebook Comments Notifier

We send the Facebook Comment you post, to page/post author and/or website administrator via automated email, only from your consent that you grant before posting Facebook Comment at our website. This data includes just the  Facebook comment posted by you. 

Social Analytics for Sharing 

We use Google Analytics to track social shares made at our website. Google automatically collect and store certain information in their server logs which includes device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or your Google Account, in accordance with their data privacy policy: https://policies.google.com/privacy

Facebook Like, Facebook Recommend, Facebook Share official buttons

We embed a Facebook widget to allow you to see number of likes/shares/recommends and “like/share/recommend” our webpages. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking/sharing/recommending” our webpage), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

Twitter Tweet official button

We use a Twitter Tweet widget at our website. As a result, our website makes requests to Twitter’s servers for you to be able to tweet our webpages using your Twitter account. These requests make your IP address visible to Twitter, who may use it in accordance with their data privacy policy: https://twitter.com/en/privacy#update

GooglePlus, GooglePlus Share official buttons

We use a GooglePlus widget at our website. As a result, our website makes requests to Google’s servers for you to be able to share our webpages using your GooglePlus account. These requests make your IP address visible to Google, who may use it in accordance with their data privacy policy: https://policies.google.com/privacy

Linkedin Share official button

We use a Linkedin Share widget at our website to allow you to share our webpages on Linkedin. These requests may track your IP address in accordance with their data privacy policy: https://www.linkedin.com/legal/privacy-policy

Pinterest Save official button

We use Pinterest Save widget at our website to allow you to pin images to Pinterest from our webpages. These requests may track your IP address in accordance with their data privacy policy: https://policy.pinterest.com/en/privacy-policy

Buffer official button

We use Buffer widget at our website to allow you to add our webpages to your Buffer account, which collects log data from your browser. This Log Data may include information such as your IP address, browser type or the domain at which you are interacting with the widget, in accordance with their privacy policy: https://buffer.com/privacy

Xing Share official button

We use Xing Share widget at our website to allow you to share our webpages on Xing and this let Xing collate data about you automatically by means of tracking, in accordance with their privacy policy: https://privacy.xing.com/en/privacy-policy

Reddit Badge official button

We use Reddit Badge widget at our website which may log information when you interact with the widget. This may include your IP address, user-agent string, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, user interactions (e.g., voting data), the requested URL and hardware settings, in accordance with their privacy policy: https://www.redditinc.com/policies/privacy-policy

StumbleUpon Badge official button

We use StumbleUpon Badge widget at our website which may log information when you interact with the widget. Log Data is a form of Non-Identifying Information, in accordance with their privacy policy: http://www.stumbleupon.com/privacy